Returns and exchanges
Free 30-day returns.
Enough to take me with you when you move, time after time. If for some reason you decide you don't, returns are free up to 30 days from delivery.
The short version
Returns are free up to 30 days from delivery.
No drilling, no adhesive, no holes. I go on and come off clean, so there's nothing for a landlord to take out of your deposit.
If a switch arrives wrong, cracks, or stops working, tell us. A new one ships free within 3–5 days. Keep or recycle the old one.
Ship me back with the prepaid label, pay nothing, and your full refund lands within 5–7 days of us getting it.
Start a return
Self-service returns. Start yours here.
Start a returnYou can also cancel a pre-order here before it ships.
- 01Sign in with your email. We send you a six-digit code. No password.
- 02Pick your order and the items, and tell us why.
- 03We approve it and email you a prepaid label. You pay nothing.
- 04Your full refund lands within 5–7 days of us getting it.
Exchanges and questions
Want a different color or model? Online returns can't do exchanges, so tell us here and we'll sort it.